@Revicam You are welcome, and it's my pleasure to help you~

@JamesLa Hi, Would you please double-check the camera's MAC address? The one you sent seems incorrect. You can also find the camera's MAC address on the Tapo app > camera's Device Settings > Device...

@AlexMTH Hi, I didn't find a private message from you, can you resend it? Best Regards

@Davepl86 @Mrs_S Hi, I have escalated your case to the tech team, and they will follow up on it via email. Please check your email box and confirm. Best Regards

@TorkOne @Color Hi, The new firmware has been pushed to your camera, please ensure your camera is online, and then update the firmware via the Tapo app and check if it helps. Best Regards

@glyn Hi, 1. What's the Tapo app version installed on your phone? 2. Are there any errors that appear on the Tapo C310's live view or playback page? If not, what's the problem phenomenon? 3. Are you...