Hello,

I have a Tapo C210(EU) v2 P/N:1770500144 camera which came with FW 1.3.11 Build 240427 Rel.6148n(4555), but after a failed upgrade, is now bricked.

I wish I could try the firmware upgrade manual procedure via SDCard, but it has been impossible for me (and, based on the replies I received wherever I asked, not only for me) to find the proper file, since download.tplinkcloud.com is not indexed and, unless one has the exact url, no file can be downloaded.

I've logged 2 requests to my local TPLink technical support (support.it@tp-link.com) asking for a link to a working firmware (it'd be perfect for me to restore the previous one), but after one week I haven't received any reply yet, not even a sign of someone seeing my emails and taking in charge my request, or at least an auto-reply!

Is there any chance to get a response from TP-Link? 

Thanks