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I changed my mobile phone and can't use TapoCare.

partycity

3 weeks ago - last edited 2 weeks ago

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Registered: 2024-10-23

I changed my mobile phone and can't use TapoCare.

3 weeks ago - last edited 2 weeks ago

Tags: #Tapo Care

Model: Tapo C210

Hardware Version: V2

Firmware Version: V2.20

Thank you for your help.

I have been using TapoCare since April 2024.
When I updated my mobile device in September 2024, I could no longer use TapoCare.
With TP-Link Japan, I was sent back and forth between phone support and email support, and the problem was not resolved.
In the end, the email support suggested that I renew my contract.
The contract is for two devices for one year, and the remaining period is until March 18, 2025, so I would like to be able to use TapoCare.
Thank you in advance.

Majima

1 Accepted Solution

Solla-topee

3 weeks ago - last edited 2 weeks ago

Posts: 13279

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Registered: 2020-05-19

Re:I changed my mobile phone and can't use TapoCare.-Solution

3 weeks ago - last edited 2 weeks ago

@partycity

Hi,
Typically, changing the mobile phone won't affect the Tapo Care service. If you can't see the Tapo Care service on your phone after changing the mobile phone, it may be you have not logged in to the Tapo app with the correct TP-Link account.

The Tapo Care service is bound to your TP-Link account, and if you log in to the Tapo app with another TP-Link account, you can't use the Tapo Care service bound to the original account.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

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Solla-topee

3 weeks ago - last edited 2 weeks ago

Posts: 13279

Helpful: 2285

Solutions: 1901

Stories: 8

Registered: 2020-05-19

Re:I changed my mobile phone and can't use TapoCare.-Solution

3 weeks ago - last edited 2 weeks ago

@partycity

The Tapo Care service is bound to your TP-Link account, and if you log in to the Tapo app with another TP-Link account, you can't use the Tapo Care service bound to the original account.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

I changed my mobile phone and can't use TapoCare.

I changed my mobile phone and can't use TapoCare.

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