@IronBow What's the model of your router and access point? Please provide a simple drawing of your network topology. What was your previous SSID and password like? How long was the password? Did they...

@SmahtPlug Hi! I just checked with the support engineer, a beta firmware has been pushed to your device. Kindly check the firmware in your APP and proceed with the update, let me know how it works!

@Marc779 Checked with Deco team, there is a new beta firmware 1.2.8 with some fixes and improvement on the APP control. Can you try to install it and test if it helps? Improve Network Status and APP...

@KCGR Thank you for your update. To better help with this case, I'll transfer your case to our tech team for further analysis. Kindly check your inbox later for the support email.

@b-nightowl Thank you for sharing your insights and discovery. I'm sure your sharing will enlighten other users who are interested in Matter products. As a product based on the new Matter technology,...

@MaxFLL Which version are you trying to update? Please ensure your device can be controlled remotely (indicating stable connection with cloud server). Try to restart the plug by replugging it, wait...