@ChanceIll Hi, Thanks for the feedback. You can refer to the reply here: https://community.tp-link.com/us/home/forum/topic/655004?replyId=1352020 So you might notice the current firmware of XE75...

@shleets Hi, welcome to the community. I did receive similar feedback earlier today and the engineers are working on this issue now. A new Deco APP will be released very soon to fix this issue. In...

@CT42 Hi, did you log into the same email account that was used to set up Deco M9 Plus for the first time? The Deco network configuration follows up with the TP-Link email ID. Thank you very much and...

@dxCoqui Hi, I noticed your Deco M9 Plus is still on 1.2.12 and it is suggested to update to the latest 1.6.3 version first: https://www.tp-link.com/us/support/download/deco-m9-plus/#Firmware How to...

@swpark Hi, Thank you for the feedback. If you test on another mobile device, would you have the same issue? Have you checked the IP settings on the mobile phone when the VPN server is successfully...

@Kevcom Hi, Thanks for the update. Are you able to refer to this link to help me submit the APP log before the APP crashed: How to submit Deco APP log Wait for your reply and best regards.