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New deco added to cloud still showing inactive

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New deco added to cloud still showing inactive

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

mdsandell

2023-04-01 21:46:53

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Registered: 2023-04-01

New deco added to cloud still showing inactive

2023-04-01 21:46:53

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Model: Deco X55

Hardware Version:

Firmware Version: 1.1.0

I have 2 new Deco X55 units that I've added to tauc.tplinkcloud.com. Both routers are working in that they can access the internet. However, both still show as "INACTIVE" in the cloud management console instead of showing "ONLINE." All of them show "ACTIVE" in the License Status column. Please help, since we can't manage these units otherwise...

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David-TP

2023-04-03 06:23:24

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Re:New deco added to cloud still showing inactive

2023-04-03 06:23:24

@mdsandell

Hi, Welcome to the community.

is the Deco X55-1.1.0 that you selected Deco X55(US)_V1.6_1.1.0 Build 20221102? It is quite like a general version and the TAUC cloud platform is for ISP-customized version models only. In other words, if the Deco you have is not an ISP-customized model, it does not support the TAUC cloud management console.

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

mdsandell

LV1

2023-04-03 16:44:10

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Re:New deco added to cloud still showing inactive

2023-04-03 16:44:10

@David-TP well that stinks. Where did I read that the cloud was compatible with ALL deco models? We'd grabbed a few "standard" ones at the store until getting our ISP order set up.

mdsandell

2023-04-01 21:46:53

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Registered: 2023-04-01

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New deco added to cloud still showing inactive

New deco added to cloud still showing inactive

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