Home

Forums

Stories

Knowledge Base

Home Network Community > All Threads > New deco added to cloud still showing inactive

< All Threads

New deco added to cloud still showing inactive

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

New deco added to cloud still showing inactive

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

mdsandell

2023-04-01 21:46:53

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-04-01

New deco added to cloud still showing inactive

2023-04-01 21:46:53

Tags:

Model: Deco X55

Hardware Version:

Firmware Version: 1.1.0

I have 2 new Deco X55 units that I've added to tauc.tplinkcloud.com. Both routers are working in that they can access the internet. However, both still show as "INACTIVE" in the cloud management console instead of showing "ONLINE." All of them show "ACTIVE" in the License Status column. Please help, since we can't manage these units otherwise...

2 Reply

David-TP

2023-04-03 06:23:24

Posts: 13495

Helpful: 1935

Solutions: 1459

Stories: 9

Registered: 2020-04-14

Re:New deco added to cloud still showing inactive

2023-04-03 06:23:24

@mdsandell

Hi, Welcome to the community.

is the Deco X55-1.1.0 that you selected Deco X55(US)_V1.6_1.1.0 Build 20221102? It is quite like a general version and the TAUC cloud platform is for ISP-customized version models only. In other words, if the Deco you have is not an ISP-customized model, it does not support the TAUC cloud management console.

Thank you very much.

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

mdsandell

LV1

2023-04-03 16:44:10

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-04-01

Re:New deco added to cloud still showing inactive

2023-04-03 16:44:10

@David-TP well that stinks. Where did I read that the cloud was compatible with ALL deco models? We'd grabbed a few "standard" ones at the store until getting our ISP order set up.

mdsandell

2023-04-01 21:46:53

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-04-01

Information

Helpful: 3

Replies: 2

New deco added to cloud still showing inactive

New deco added to cloud still showing inactive

Information

Voters 1

Tags