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Archer AX1800 "poor internet"

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Archer AX1800 "poor internet"

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Archer AX1800 "poor internet"
Archer AX1800 "poor internet"
2020-11-06 14:27:02
Model: Archer AX1800  
Hardware Version:
Firmware Version:

Getting "poor internet" error on the router webpage.  This is a new one for me.  Release/renew or reboot seems to solve issue, which will then randomly come back.  Have tried setting DNS to 8.8.8.8 and secondary to 8.8.8.4 as advised by Xfinity and also keeping it in auto from ISP.  Neither seems to resolve the issue.

 

Modem is Arris SB8200

 

Would appreciate any advice!

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#1
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Re:Archer AX1800 "poor internet"
2020-11-06 16:38:50

####################################################################
#                  Archer AX20 System Log
# Time = 2020-11-06 11:37:33
# H-Ver = 1.0.0 ; S-Ver = 1.2.0 Build 20200929 rel.54838
# LAN: I = 192.168.10.1 ; M = 255.255.255.0 ; MAC = 1C:3B:F3:9C:3B:F4 
# WAN: W = dhcp ; I = 73.152.178.204 ; M = 255.255.254.0 ; MAC = 1C:3B:F3:9C:3B:F5 
#      G = 73.152.178.1 ; D1 = 75.75.75.75 ; D2 = 75.75.76.76 
# Clients connected: 18 ; WI-FI : 18 
####################################################################
2020-11-06 10:49:40 led-controller[1087]: <6> 288051 Start to run WAN1_ON
2020-11-06 10:49:40 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2020-11-06 10:49:40 led-controller[1087]: <6> 288051 Start to run LAN_OFF
2020-11-06 10:49:02 upnp[10862]: <6> 217504 Service start
2020-11-06 10:49:02 upnp[10862]: <6> 217505 Service stop
2020-11-06 10:49:01 remote-management[10583]: <6> 282505 Service stop
2020-11-06 10:48:52 nat[9139]: <6> 211021 IPSEC ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 L2TP ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 PPTP ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 SIP ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 RTSP ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 H323 ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 TFTP ALG enabled
2020-11-06 10:48:52 nat[9139]: <6> 211021 FTP ALG enabled
2020-11-06 10:48:50 traffic-stats[7723]: <6> 269001 Clear all stats because time changed
2020-11-06 10:48:50 led-controller[1087]: <6> 288051 Start to run WAN1_ON
2020-11-06 10:48:50 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2020-11-06 10:48:50 led-controller[1087]: <6> 288051 Start to run LAN_OFF
2020-09-29 00:00:48 nat[9139]: <6> 211501 Initialization succeeded
2020-09-29 00:00:47 nat[9139]: <6> 211501 Initialization succeeded
2020-09-29 00:00:43 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2020-09-29 00:00:43 led-controller[1087]: <6> 288051 Start to run WAN0_ON
2020-09-29 00:00:43 led-controller[1087]: <6> 288051 Start to run LAN_OFF
2020-09-29 00:00:40 led-controller[1087]: <6> 288051 Start to run STATUS_ON
2020-09-29 00:00:38 qos[8587]: <6> 259504 Service start
2020-09-29 00:00:38 qos[8587]: <6> 259503 Function disabled
2020-09-29 00:00:38 led-controller[1087]: <6> 288051 Start to run NIGHT
2020-09-29 00:00:38 led-controller[1087]: <6> 288051 Start to run GENERAL
2020-09-29 00:00:30 traffic-stats[7720]: <6> 269504 Service start
2020-09-29 00:00:28 factory-reset[7331]: <6> 284504 Service start
2020-09-29 00:00:28 parental-control[7178]: <6> 229504 Service start
2020-09-29 00:00:28 parental-control[7178]: <6> 229502 Function enabled
2020-09-29 00:00:27 access-control[7100]: <6> 239504 Service start
2020-09-29 00:00:27 access-control[7100]: <6> 239503 Function disabled
2020-09-29 00:00:26 nat[6645]: <7> 211001 Flush conntrack
2020-09-29 00:00:26 nat[6645]: <6> 211502 Function enabled
2020-09-29 00:00:26 nat[6645]: <5> 211051 Create NAT chain succeeded
2020-09-29 00:00:25 nat[6645]: <6> 211501 Initialization succeeded
2020-09-29 00:00:25 nat[6645]: <6> 211501 Initialization succeeded
2020-09-29 00:00:25 basic-security[6414]: <6> 219504 Service start
2020-09-29 00:00:25 basic-security[6414]: <5> 219606 Flush conntrack table succeeded
2020-09-29 00:00:24 firewall[4961]: <6> 209504 Service start
2020-09-29 00:00:20 imb[5732]: <6> 218507 Daemon connection succeeded
2020-09-29 00:00:20 imb[5732]: <6> 218012 ARP Binding disabled
2020-09-29 00:00:20 imb[5732]: <6> 218506 Config interface initialization succeeded
2020-09-29 00:00:20 imb[5732]: <6> 218501 Initialization succeeded
2020-09-29 00:00:20 upnp[5583]: <6> 217504 Service start
2020-09-29 00:00:20 upnp[5583]: <6> 217505 Service stop
2020-09-29 00:00:19 remote-management[5273]: <6> 282505 Service stop
2020-09-29 00:00:18 led-controller[1087]: <6> 288051 Start to run WIFI5G_ON
2020-09-29 00:00:18 led-controller[1087]: <6> 288051 Start to run WIFI2G_ON
2020-09-29 00:00:00 time-settings[1116]: <6> 279504 Service start
1970-01-01 00:00:11 led-controller[1087]: <6> 288504 Service start

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#3
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Re:Archer AX1800 "poor internet"
2020-11-09 16:02:50

@vtjoshie 

 

Since you have a cable modem, log into the Arris device, and look at the system logs. If you see critical 3 or 4 errors, that might explain the internet drops. The errors indicate your internet signal is not stable.

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#4
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