Facing lots of latency while working over remote
With AC750 Extender, facing lots of latency while working over the remote.
I tried with the main network and also with a different network, but with them able to work smoothly,
But with AC750(RE200), unable to work over the remote. There is lots of delays.
Device Details:
Name: RE200
Model: TP-Link Wireless Extender RE200
HW Version: RE200 5.0
FW Version: 1.0.4 Build 210408 Rel.37106n
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Hello @AnkitBondwal
Here are some suggestions which you could give it try:
1. Try to connect to 5Ghz Band of RE and see if performance is better
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
3. Close unnecessary app on that device
4. Move RE closer to router or ensure RE received strong wifi signal of router
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
4) the model of router, and network topology 5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss, How to Use the Ping Command
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Solla-topee wrote
Hello @AnkitBondwal
Here are some suggestions which you could give it try:
1. Try to connect to 5Ghz Band of RE and see if performance is better
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
3. Close unnecessary app on that device
4. Move RE closer to router or ensure RE received strong wifi signal of router
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
4) the model of router, and network topology 5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss, How to Use the Ping Command
Solla-topee wrote
Hello @AnkitBondwal
Here are some suggestions which you could give it try:
1. Try to connect to 5Ghz Band of RE and see if performance is better
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
3. Close unnecessary app on that device
4. Move RE closer to router or ensure RE received strong wifi signal of router
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
4) the model of router, and network topology 5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss, How to Use the Ping Command
1. Try to connect to 5Ghz Band of RE and see if performance is better
Ans. I tried but still there is lagging while working over remote.
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
Ans. I tried, with main router at same location working fine.
3. Close unnecessary app on that device
Ans. I tried, this one also, only one single remote link is opened.
4. Move RE closer to router or ensure RE received strong wifi signal of router
Ans. I checked in tp link app. As per location analyser, RE is on perfect location. Even RE wifi light is always green, which means getting strong signal
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
Ans. We use citrix to take system on remote.
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
Ans. When I connect with RE and connect remotely then there is a lot of lagging, and when I switched to main router then works fine.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
Ans. No, if not working remotely then RE working fine
4) the model of router, and network topology
Ans. I am using Sharp vision 341 router and BSNL fiber plan.
5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss,
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AnkitBondwal wrote
Solla-topee wrote
Hello @AnkitBondwal
Here are some suggestions which you could give it try:
1. Try to connect to 5Ghz Band of RE and see if performance is better
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
3. Close unnecessary app on that device
4. Move RE closer to router or ensure RE received strong wifi signal of router
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
4) the model of router, and network topology 5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss, How to Use the Ping Command
Solla-topee wrote
Hello @AnkitBondwal
Here are some suggestions which you could give it try:
1. Try to connect to 5Ghz Band of RE and see if performance is better
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
3. Close unnecessary app on that device
4. Move RE closer to router or ensure RE received strong wifi signal of router
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
2) Can I know how do you test RE & router latency, can you send some photo of the test results.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
4) the model of router, and network topology 5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss, How to Use the Ping Command
1. Try to connect to 5Ghz Band of RE and see if performance is better
Ans. I tried but still there is lagging while working over remote.
2. At RE's location, please connect to router's WiFi network and check if there is any lag issue when work over remote?
Ans. I tried, with main router at same location working fine.
3. Close unnecessary app on that device
Ans. I tried, this one also, only one single remote link is opened.
4. Move RE closer to router or ensure RE received strong wifi signal of router
Ans. I checked in tp link app. As per location analyser, RE is on perfect location. Even RE wifi light is always green, which means getting strong signal
1) Can I know how do you work over the remote, do you use VPN? Do you mean when connect to range extender’s Wi-Fi network, VPN is ON, there is lag or latency?
Ans. We use citrix to take system on remote.2) Can I know how do you test RE & router latency, can you send some photo of the test results.
Ans. When I connect with RE and connect remotely then there is a lot of lagging, and when I switched to main router then works fine.
3) If not work remotely, is there any Latency on RE's Wi-Fi network
Ans. No, if not working remotely then RE working fine
4) the model of router, and network topology
Ans. I am using Sharp vision 341 router and BSNL fiber plan.
5) when issue happen, connect to RE's Wi-Fi and test latency at RE's location, test Router WiFi latency,, try to ping 8.8.8.8 and default gateway(router‘’s IP) and see if there is any package loss,
@Solla-topee waiting for your res
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Hello @AnkitBondwal
- When work remotely using RE's wifi network, please check IPV4 default gateway ping the gateway address and share ping test result,
- Try to ping 8.8.8.8 and see if there is any timed out.
Thank you for the detailed information, we would like to escalate your case through support email TKID220310249, please check your inbox.
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