Hi All, The shared account has limited access to the Tapo cameras, and it can't watch the camera's cloud video clips. It's suggested to vote and leave your usage scenario on this thread "When sharing...

@mm11 Hi, You can refer to the following instructions to troubleshoot the reported issue. What should I do if I can't view the Tapo camera? Please confirm the following information if you need...

@pdu__ Hi, Thank you for your support of our product. Please confirm the following information for the reported issue for further analysis. 1. Do you watch the camera's live feed continuously on the...

@Felichano Hi, Currently, the Tapo camera can't achieve the usage scenario you described. Thank you very much for your feedback, I'll log it and forward it to the relevant team for evaluation. Best...

@jvachez Hi, Please confirm the following information for the time issue. 1. After you power off the camera and power it on, how about the LED status on the camera? Can you control it remotely via...

@fred936 Hi, Usually, you can refer to the instructions below to share your Tapo devices with your family. However, the shared account has limited access to the Tapo devices. How to share my Tapo...