@Arliu Hi, what's the light status on the camera? Do you use all the Tapo C200 cameras with the same router? Is there any special settings on the router? Such as firewall, access control or MAC...

@MartinWR Hi, KC200 and Tapo C200 are two different serials cameras, you can't add the KC200 on the Tapo app, you should use Kasa app to manage it. Good day.

@Mr.Wang Hi, please refer to the instruction below to check whether you installed the driver successfully or not. https://www.tp-link.com/support/faq/2087/ If you installed it successfully, turn off...

@Gillian Hi, please tell us more details then we can help. What's the model number and hardware version of your device? What's the light status on it? Where did you see the message 'can't connect to...

@Johanson You are welcome, Carl. If need any further help, just let us know. Good day.

@Patrik Hi, you may refer to the steps below to do some troubleshooting. 1) Make sure the router’s Wi-Fi signal strength is strong. 2) Make sure the Wi-Fi password of the router is correct. The...