@Paul_m Hi, please double-check the model number and hardware version of your device, you can find it on the bottom label. Who is your internet service provider? Did you confirm the username and...

@Problems Hello, what's the model number, hardware version and MAC address of your TP-Link product? Please try to reset the password with the link below again, if you still can't see the email from...

@Rhino Hi, Thank you for your feedback, we will feedback to our R&D department and then they will work on and evaluate the feasibility. Have a nice day!

@Jay5555 If you can control the plug remotely, then you can try to relink the plug to Alexa again, please refer to the instruction below to do the settings. https://www.tp-link.com/support/faq/944/...

@Erwin05 Hi, you can check the permissions settings on your phone, it looks like you didn't enable the location settings for the Kasa app all the time. Or you can use another phone to do a comparison...

@Tuki Hi, thanks for the info. Our engineer will contact you later and will help you to fix it. Thanks for your understanding and cooperation in advance, and have a nice day.