@carlosjgp Hey! I ended up sending it back and replacing it with a new one after trying everything including changing firmware etc with one of the tech support. I don't have the same problem with the...

@Wayne-TP Sure! Here are the screenshots of the device on both Android and IOS. On Android, I can see the device when I add it. However, after a couple of hours, it says disconnected. I need to add...

@Wayne-TP Hey there! I use a Gen 2 router and have zero problems with the internet or the wifi so far with any of the other devices. There is approximately 1 meter between the hub and router. The...

I have been using Smart Hub for over a year now together with a TP-link door sensor & motion sensor. I have recently changed the network to Starlink. The first couple of days, everything worked well...