Replacement resolved the issue. You can also try to update the firmware to the latest version. It will go through a self test upon completion, including the tilt and pan of the device. Kjjakobsen...

@TP-Link Hello, the item was brand new and was replaced by the retailer. The replacement item is working fine and I am very pleased with the product, and have ordered two more. It is slightly...

@Vwbugjam Hi, having the same problem here. Pan ok but tilt very limited and certainly not as advertised. Did you get a fix?? Thanks