Hello!
I explain my problem: I only had the people detection setting active. I received a notification of a person detected, I immediately entered the app, there was no one and there were no noises, and when I returned home fortunately the doors and windows were perfectly closed. Has anyone ever encountered incorrect people detection?
With a high sensitivity set, can this happen, perhaps due to dust in the air or similar?
thank you!
Hi,
The camera may falsely detect something as a person in some usage scenarios, but it's difficult to say that the camera has falsely detected every time.
If the camera has subscribed to the Tapo Care service or has a microSD card inserted, it's recommended to enable the Recording feature to record the detection video clips, and you can watch the video recordings to check what happening when receiving detection notifications.
Below are some instructions that may be helpful.
How can I store the Tapo camera video recordings on a microSD card
Where can I find detection recordings of Tapo & Kasa cameras on the Tapo app?
Best Regards
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