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Detection thinks cats are people

Samo

2 weeks ago - last edited Yesterday

Posts: 41

Helpful: 6

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Registered: 2020-02-26

Detection thinks cats are people

2 weeks ago - last edited Yesterday

Tags: #Motion Detection

Model: Tapo C120

Hardware Version: V1

Firmware Version: 1.2.2

The subject says it all,

I have detetion of my C120 to detect only people and breaking glass, but whenever a cat comes into my garden and walks away from it, it wakes up, turns the lights on and starts recording (and labels the cat as "person")

Anything I can do about this?

1 Accepted Solution

Samo

LV2

Sunday - last edited Yesterday

Posts: 41

Helpful: 6

Solutions: 2

Stories: 0

Registered: 2020-02-26

Re:Detection thinks cats are people-Solution

Sunday - last edited Yesterday

As you've released a firmware update that addresses this, this thread can be closed

Recommended Solution

6 Reply

Solla-topee

2 weeks ago

Posts: 13295

Helpful: 2287

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Registered: 2020-05-19

Re:Detection thinks cats are people

2 weeks ago

@Samo

Hi,
1. Does the issue happen at night only? How about in the daytime?
2. Please go to the camera's Device Settings > Detection > Person Detection page and Glass Break Detection page, then send me the pictures of these pages.
3. Can you share a video showing the reported issue?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Samo

LV2

2 weeks ago

Posts: 41

Helpful: 6

Solutions: 2

Stories: 0

Registered: 2020-02-26

Re:Detection thinks cats are people

2 weeks ago

@Solla-topee Hi, thanks for the reply.

This only happens at night.

Attached is a screenshot of the detection page. It will only let me upload one file at a time, so videos of the cats (that woke the camera) to follow...

File:

Screenshot_20241105_092749_Tapo.jpgDownload

Samo

LV2

2 weeks ago

Posts: 41

Helpful: 6

Solutions: 2

Stories: 0

Registered: 2020-02-26

Re:Detection thinks cats are people

2 weeks ago

The videos of cats are too large to upload, so here's a screenshot of one of the events..

Samo

File:

Screenshot_20241105_093954_Tapo.jpgDownload

Solla-topee

a week ago

Posts: 13295

Helpful: 2287

Solutions: 1902

Stories: 8

Registered: 2020-05-19

Re:Detection thinks cats are people

a week ago

@Samo

Hi,
I have escalated your case to the tech team, and they will follow up on this case via email. Please wait patiently.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Samo

LV2

a week ago

Posts: 41

Helpful: 6

Solutions: 2

Stories: 0

Registered: 2020-02-26

Re:Detection thinks cats are people

a week ago

@Solla-topee Thanks....

Samo

LV2

Sunday - last edited Yesterday

Posts: 41

Helpful: 6

Solutions: 2

Stories: 0

Registered: 2020-02-26

Re:Detection thinks cats are people-Solution

Sunday - last edited Yesterday

As you've released a firmware update that addresses this, this thread can be closed

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Detection thinks cats are people

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