Tapo C320WS extremely Low quality video

Tapo C320WS extremely Low quality video

Tapo C320WS extremely Low quality video
Tapo C320WS extremely Low quality video
Tuesday
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: Version 1.2.2 Build 241227 Rel.57315n

Hello: I am having problems with the video quality on this product. No matter what resolution I use the video and or jpeg is not usable. Cannot even recognize a face, even when the video and jpeg is downloaded from thee sd card it is the worst video i have seen from any camera ever.

  0      
  0      
#1
Options
2 Reply
Re:Tapo C320WS extremely Low quality video
Wednesday

  @Freewheelin 

Hi,
You can review the following troubleshooting steps if the camera's video quality is not good.
    1. Make sure the camera lens is clean and ensure that your Tapo app is updated.
    2. Go to the camera's Device Settings > Video & Display > Video Quality page to select the high-quality option.
    3. Reboot the camera to disconnect other devices that may be streaming the camera, and watch the camera using only your device.

 

If the problem remains, please send us a video showing the reported issue and the video quality you selected.

 

Best Regards

  0  
  0  
#2
Options
Re:Tapo C320WS extremely Low quality video
Saturday

I rebooted the camera, the lens is clean and the selected video quality is 2k QHD. The video quality is so low that I can barely make out facial features in broad daylight, at night it is even worse. I have other 720p and 1080p cameras the produce a far more clear crisp image than this. If I try to submit this video to the police as evidence they would not accept it. I am not the only one I have seen many complaints of poor video quality with these cameras.

File:
1740855160308.rarDownload
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 43

Replies: 2

Related Articles