Keeping video into cloud for long time.
I am using premier subscription. I need to keep one days video for long time. I saw that after couple of days the older videos get removed from cloud. Like, I can not see any video before 17jan2025.
I want system not to delete 18 Jan video. Is it possible?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
If you have subscribed to the Tapo Care premium plan, the detection video clips can be stored on our cloud server for up to 30 days, then they will be deleted automatically and can't be restored.
It's unable to prevent the video clips created on Jan 18 from being deleted if they are stored for more than 30 days. However, when they are available on our cloud server, you can download them to your Tapo app/phone, and then even if the video clips on the cloud server are deleted, you can still watch the downloaded video clips.
How to save and download videos from Tapo devices
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
If you have subscribed to the Tapo Care premium plan, the detection video clips can be stored on our cloud server for up to 30 days, then they will be deleted automatically and can't be restored.
It's unable to prevent the video clips created on Jan 18 from being deleted if they are stored for more than 30 days. However, when they are available on our cloud server, you can download them to your Tapo app/phone, and then even if the video clips on the cloud server are deleted, you can still watch the downloaded video clips.
How to save and download videos from Tapo devices
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 73
Replies: 1
Voters 0
No one has voted for it yet.