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KC120 Free Cloud how long?

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KC120 Free Cloud how long?

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MikeIpad

2021-02-10 11:21:19 - last edited 2021-08-10 06:51:18

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KC120 Free Cloud how long?

2021-02-10 11:21:19 - last edited 2021-08-10 06:51:18

Model: KC120

Hardware Version: V1

Firmware Version: 2.3.3

Hi.

I received a mail that my free storage (I bought 2 days free storage with my cams, no limit published) will be gone in March.

Let me ask: Will free storage drop from now 30 to 2 days, or will free cloud storage be gone for good?

Because looking in Amazon for new cams, I still read "2 days free storage unlimited".

If new cams would offer 2 days free, I would buy a new one and try to sell my old one.

Thx

Mike

Edit: to not misunderstand my request: If you offer 2 days like seen on my 2 packages, you should stick to 2 days. Here I read nothing about "you have to pay after 2 years...."

TP-Link promised me unlimited free 2-days storage. Promise not kept!

1 Accepted Solution

Solla-topee

2021-02-23 09:22:25 - last edited 2021-08-10 06:48:27

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Re:KC120 Free Cloud how long?-Solution

2021-02-23 09:22:25 - last edited 2021-08-10 06:48:27

Hi, many thanks for your kind feedback. Kasa Care Free plan is not lifetime and the free cloud plan varies on different models of camera, the time starts from the day when camera is activated and bound to a TP-Link Cloud. At the end of the free plan, users will need to subscribe to one of the paid plans to continue using cloud storage. To get the more information about the Kasa Care service, kindly refer to our official website and FAQ here:

What is Kasa Care? ( Kasa care plan for different Models )
https://www.tp-link.com/support/faq/1962

Kasa Care Plan Introduction :
https://www.tp-link.com/kasacare/

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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MlKE

LV1

2021-02-23 09:29:54

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Re:KC120 Free Cloud how long?

2021-02-23 09:29:54

@Solla-topee

it is not only the Amazon description. It is what do I buy.

I did not buy an activation, I bought a camera in a store as seen above.

This is the contract TP Link offered, and I accepted.

I paid for a two day free storage. No where on the package or cam is a limitation seen.

I am not interested in one-sided changes in a contract.

Mike

Solla-topee

2021-02-24 08:57:20

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Re:KC120 Free Cloud how long?

2021-02-24 08:57:20

@MlKE Thank you again for your feedback,we will forward your suggestion about the cloud storage advertising on package to related team and they will evaluate it carefully.

At the same time, our local support would like to follow up on your case via email, please check your inbox. Hope our local team could help on this case.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

MikeIpad

2021-02-10 11:21:19 - last edited 2021-08-10 06:51:18

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Registered: 2021-02-10

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KC120 Free Cloud how long?

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