RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station

RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station

RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
2 weeks ago
Tags: #Map #rv20
Model: Tapo RV20 Max Plus  
Hardware Version: V7
Firmware Version:

I've had the RV20 Max Plus since December 2024, which means it's been almost three months. For the first two months, it performed great in both vacuuming and mopping. However, over the past month, it has stopped cleaning the entire house, despite the map remaining unchanged. The vacuum has more than 70% charge, no obstacles in its path, and both the machine and charging bin are clean. There are no visible issues with the vacuum itself.

I've rescanned and created a new map four times, but the problem persists. It only cleans the room where the charging dock is located. Even when I manually send it to another room, it moves a few meters before returning to the dock for no apparent reason.

This has become frustrating, as I invested in this vacuum expecting reliable performance. Given that the furniture layout, charging dock location, and overall setup have remained the same since purchase, this behavior seems abnormal.

  0      
  0      
#1
Options
7 Reply
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
2 weeks ago

  @ahmad2591988 

 

Please share some pictures of the cleaning report about the abnormal cleaning. Record a video of the problem if possible. *Upload the videos to your personal cloud drive or YouTube and send a link here, or send to me privately through a message.

 

What kind of floor material do you have in your home? Any carpet?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago
  0  
  0  
#3
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago - last edited a week ago

Dear Wayne,

I uploaded the photo when I assigned the robot to clean a room other than the living room. As you can see, it immediately heads to the charging station, and this behavior occurs throughout the entire house.

I re-scanned the house yesterday, but the issue persists. Here are some additional details I've checked and tested:

  1. I verified that both the vacuum and charging station bins are clean and empty.
  2. All vacuum parts have been cleaned and require no maintenance.
  3. For all the maps created, the same issue occurs, even after changing the cleaning and movement configurations to various settings.
  4. I cleared everything around the vacuum station and performed another scan, but the problem remains unchanged.

 

this is becoming frustrating, in two months time since I bought it, I used it only for one month.

 

rooms are two type: floor with tiles, and other rooms with full carpet.  what I noticed this issue mainly happening for rooms with carpets and occasionally with the tiles.

  0  
  0  
#4
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago
  0  
  0  
#5
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago
  0  
  0  
#7
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago - last edited a week ago

  @ahmad2591988 

 

one additional note, I tried to make mix command to check what happens, so I made the order of the room cleaning as one wet area then dry ( I mean tiles mob, then another room that has carpet) the vacuum only went to the rooms where defined as tiles ( mobbing) and ignored all rooms with carpets. 

 

note: for carpets, the options configured only vacuum power is on, water level off.

  0  
  0  
#8
Options
Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
a week ago

  @ahmad2591988 

 

The vacuum will avoid the carpet area when the mop is attached if the carpet cleaning preference is set to Vacuum Only

 

In this case, if you send the robot vacuum to a room that is all covered with carpet while the mop is attached, this cleaning task won't start. More details can be found here, the Feature 6: Carpet FeatureHow to optimize and edit Map of Tapo Robot Vacuum

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#9
Options