Camera stuck in boot up sequence

Camera stuck in boot up sequence

Camera stuck in boot up sequence
Camera stuck in boot up sequence
a week ago
Model: Tapo TC72  
Hardware Version:
Firmware Version:

I have had a TC70 working fine for 2 months, however it is now just stuck in the boot up sequence where it rotates left and right (it's always done this - assume expected behavior?) , it shows as available in the app but wont show the feed and shows an error on the details page. It then starts the boot up process again and this loops indefinitely.

 

I've now tried removing the device and resetting the camera but every time it turns on it starts rotating. I have managed to get to the reset button in between it stopping rotating and starting but it has no effect. I have also tried holding down reset as I turn on but can't get it to the green flashing light.

 

 

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#1
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3 Reply
Re:Camera stuck in boot up sequence
Saturday

  @Whippet79 

Hi,
You can try to remove the camera from the Tapo app, then press the reset button for 10 seconds to factory reset the camera, and check if the camera can be reset successfully.

If the camera can be reset successfully, try to reconfigure it to make it work.
If the problem remains, you can contact the retailer or local team to check if your camera is under warranty.
Best Regards

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#2
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Re:Camera stuck in boot up sequence
Sunday

  @Solla-topee 

 

I've tried removing the device and resetting the camera but every time it turns on it starts rotating. I have managed to get to the reset button in between it stopping rotating and starting but it has no effect. I have also tried holding down reset as I turn on but can't get it to the green flashing light.

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#3
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Re:Camera stuck in boot up sequence
7 hours ago

  @Whippet79 

Hi,
If the camera is stuck in a restart loop, it's recommended to contact your retailer or local team to check if it's under warranty.
Best Regards

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#4
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