C410 goes Offline
Camera goes offline. Connection is -63dba.
Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.
If this offline I don't become a message. But he save the Video.
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Hi，
If you are willing to do further troubleshooting, please confirm the following information for further analysis.
1. Please confirm the information on this post.
2. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
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It was the same for me today. The C410 started going offline, online, and offline for good now. I had the 1.0.21 firmware with no issues at all (on this side). After 1.0.23, this started to happen.
LE: Another thing, between these offline issues, the battery dropped a lot. From 100% (solar charging) to 97% in 2 minutes.
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I have the exact same problem on two C410.
One has gone offline once I am not on the WIFI system with the TAPO APP.
Once I reach the home, it will connect (beats a bit the purpose).
Before the SW update, all was good.
Do you have the possibility to advise where do you wish for us to send the LOGs?
Regards,
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Hi All,
The detailed problem phenomenon and reasons for the Tapo C410's disconnect issue may be different in different usage scenarios. We suggest referring to this post to collect more detailed information regarding the disconnect issue for further analysis.
Please also refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
You can send us the collected camera logs if your case is escalated to our tech team or when you contact our tech team via email.
You can contact our technical support via email or Live Chat service for assistance if you do not want to reply to the thread.
Best Regards
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@Solla-topee I have the exact same issue.
I have 4x c410's. They updated last week and all show offline when I'm outside the LAN. They work when I am inside the LAN. This is very very frustrating as it worked perfectly for the 2 months since I installed it.
please fix this sw !!
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@Clint000 I am experiencing the exact same problem since the FW update.
I also have 5 410 cameras. Some randomly go offline and then come back - repeatedly, and others I need to turn off, turn back on again. Very frustrating need to use ladders so frequently.
I have a full mesh Wifi system with wired backhaul, with cameras on the IOT network so minimal traffic. When I see the cameras on the network and associated router AP, they all have full strength.
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Hi,
Please check if this thread will help you: What to do if I can't control my Tapo cameras on the Tapo app?
Best Regards
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This is happening to booth of my cams too.
When only one was updated to 1.0.23 booth worked fine.
Its clearly a firmware issue. Please fix it asap.
Im thinking of returning my cams to Amazon as defect, because they are now useless.
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I bought another C410, but this one it is V1.2, and comes with firmware 1.0.3, and it does the same. It takes a long time accessing the feed, drops connections, goes offline, stays there for a few minutes, comes back and so on.
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Hi,
We have a new firmware for the Tapo C410 V1 that may help locate the issue of the disconnect problem. Please send me "Forum ID 732910 + C410's MAC address" if you want to try it.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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