Troubleshooting What to do if Tapo robot vacuum reports Battery Error or Error 1
This Article Applies To
Tapo RV20 Series
Tapo RV30 Series
Tapo RV20 Max Series
Tapo RV30 Max Series
Description
Tapo robot vacuum reports Battery Error or Error 1 through voice prompt or in the Tapo app, and the machine fails to recharge when connected to the dock.
"Error 1: Battery Error" usually appears when the battery temperature is too high or too low. Please wait until the battery temperature changes to 0℃- 40℃ (32℉-104℉). If you're not in this case, refer to the suggestions below.
Troubleshooting Suggestions
1. Reboot the robot vacuum.
- RV20/30 Max Series: Press down the Power button for 3 seconds to turn on OR off the robot vacuum.
- Other Tapo robot vacuum: Restart Tapo robot vacuum with its side ON/OFF button.
| RV 20/30 MAX Series |
Other Tapo Robot Vacuum |
|---|---|
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2. Update firmware on the robot vacuum.
How to update the firmware of the Tapo devices on the Tapo App
*For Tapo RV30 series, make sure the Tapo robot vacuum is on firmware 1.2.2 and newer versions.
Check the suggestion here if the firmware update fails. What to do if firmware update of my Tapo smart devices fails?
What to do if the above suggestions don't work?
- For the RV30 series: Contact local TP-Link support or retailer to proceed with the warranty.
- For other Tapo robot vacuums: Provide the following information to @Wayne-TP through private message for further follow-up.
- Device model, hardware, and firmware version. Enter the Vacuums tab in the Tapo app > Smart Cleaning > click the three dots button on the upper right corner, go to Settings > tap the model to check device's info.
- Mac address of the Tapo robot vacuum.