Tapo Vacuum Robot RV30 firmware update is greyed out

Tapo Vacuum Robot RV30 firmware update is greyed out

Tapo Vacuum Robot RV30 firmware update is greyed out
Tapo Vacuum Robot RV30 firmware update is greyed out
2024-09-22 10:51:02 - last edited 2024-10-18 02:08:05
Tags: #Firmware update
Model: Tapo RV30  
Hardware Version: V1
Firmware Version: 1.0.0

I have Tapo Vacuum robot RV30, the current version of the Firmware is 1.0.0 and there are multiple update for that robot issued

When I try to update the robot using Tapo App from my mobile phone the Firmware update is dimmed and I an unable to press it

I tried multiple devices with no luck, also try to update the robot from Me tab under my account with no luck

 

Any one is facing the same issue I am facing

 

 

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#1
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1 Accepted Solution
Re:Tapo Vacuum Robot RV30 firmware update is greyed out-Solution
2024-10-18 02:08:00 - last edited 2024-10-18 02:08:05

  @TapoFirmware 

 

Update: Upon checking, there is an anomaly in your device's information that prevents it from connecting to the cloud, so there will be an issue with device firmware update. For your case, please get in touch with retailer or local TP-Link support to proceed with the warranty. 

 

 

Common troubleshooting suggestion for firmware update failure issue: What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) failed?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Tapo Vacuum Robot RV30 firmware update is greyed out
2024-09-23 09:14:40

  @TapoFirmware 

 

Can you send your device's Mac address and SN number (remove the water tank and check it on the device) to me via private message?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo Vacuum Robot RV30 firmware update is greyed out
2024-09-23 09:45:26

  @Wayne-TP sent

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#4
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Re:Tapo Vacuum Robot RV30 firmware update is greyed out-Solution
2024-10-18 02:08:00 - last edited 2024-10-18 02:08:05

  @TapoFirmware 

 

Update: Upon checking, there is an anomaly in your device's information that prevents it from connecting to the cloud, so there will be an issue with device firmware update. For your case, please get in touch with retailer or local TP-Link support to proceed with the warranty. 

 

 

Common troubleshooting suggestion for firmware update failure issue: What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) failed?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Tags

Firmware update
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