I started to have issue checking playback in the app. All recordings are on the cloud and the camera kept detecting motion through the day. I could see what happened in the last 1-2 hours at a time, but then when I want to check the detected events in the app that happened 5 hours or 10 hours ago, it wouldn't load.  The same happened when I tried the view the morning events of the previous day, the app only showed me the event between 10pm to the last events of that day, even though a lot of events were recording throughout the day.

- Tape c210 model

- firmware is up to date

- app software is up to date

- I don't use SD card, all are on cloud and I didn't have issue last week

- my partner using his phone (same log in details) could see all events without issue

Can you please tell me how to fix it?

thanks!