Tapo C410 camera connection issue

Tapo C410 camera connection issue

Tapo C410 camera connection issue
Tapo C410 camera connection issue
a week ago - last edited 8 hours ago

Hi

 

I have a few Tapo cameras around my apartment connected to the same wifi network.

 

i bought a C410 in Nov for outdoor use but have been having intermittent connection going offline seen on my Tether app. I have to reboot my router to get back connection on Tether. RSSI is good in the range of -30+ dBM. In fact the camera is within sight of the router only separated by a glass balcony door.

 

i have turned off DHCP and set 2.4GHz to 20MHz but issue still persists. I never have any connection issues on Tether with my other 2 Tapo cameras, and other 2.4GHz devices on the same wifi network.

 

i decided to do a ping with C410 and the other cameras but couldn't get any ping from C410 even though I have placed it beside the router. I had readings for the other Tapo cameras.

 

what can I do to solve the offline connection problem?

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1 Accepted Solution
Re:Tapo C410 camera connection issue-Solution
a week ago - last edited 8 hours ago

  @Allan_npl 

Hi,
You can refer to the following instructions to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please check the following information.
    1. The LED status on the camera when the problem occurs.
    2. Does it show offline status on the Tapo app when the problem occurs? Do you control the camera locally or remotely?
    3. What's the model number of your router?
    4. Please send me(@Solla-topee) the Tapo C410's MAC address via a private message.
 

Best Regards

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Re:Tapo C410 camera connection issue-Solution
a week ago - last edited 8 hours ago

  @Allan_npl 

Hi,
You can refer to the following instructions to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please check the following information.
    1. The LED status on the camera when the problem occurs.
    2. Does it show offline status on the Tapo app when the problem occurs? Do you control the camera locally or remotely?
    3. What's the model number of your router?
    4. Please send me(@Solla-topee) the Tapo C410's MAC address via a private message.
 

Best Regards

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