Tapo cameras lag when phone not comnected to wifi

Tapo cameras lag when phone not comnected to wifi

Tapo cameras lag when phone not comnected to wifi
Tapo cameras lag when phone not comnected to wifi
2 weeks ago - last edited 2 weeks ago
Model: Tapo C325WB  
Hardware Version:
Firmware Version: 1.1.17

Hi,

 

I have some problems with my new Tapo 325WB Cameras.

 

I need a total of 6 cameras, but only bought 1 to try it. I installed the first camera yesterday and have no problems with it. Today I went out to buy 5 more and I have installes 2 of them, however I faced some problems with these 2. When I am home and connected to my wifi, there are no problems whenever I open my Tapo app to stream my cameras. However, when I am not home and not connected to my own wifi, the stream freezes and lags. The first camera I installed works just fine, but the problem is only with the 2 new ones. They are mounted right next to each other if that makes a difference.

 

I have tried the compatible mode, I have tried to activate uPnP, I have tried to change the quality from 2K to 720p, but nothing helps.

 

I don't want to open and install the rest of the cameras if I am not avle to fix this problem.

 

Any suggestions?

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Re:Tapo cameras lag when phone not comnected to wifi
2 weeks ago

  @Menhem 

Hi,
1. On the camera's Device Settings > Device Info page, please tap the Wi-Fi icon and you will see the RSSI value. What's the RSSI value of the working camera and the other two cameras?

2. If you connect a camera to the router by an ethernet cable, does the problem remain?

3. Can you share a video showing the reported issue?

Best Regards

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