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Tapo C520ws freezes for a second when shooting 2K QHD

bjornedman

3 weeks ago - last edited 2 weeks ago

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Registered: 2024-12-04

Tapo C520ws freezes for a second when shooting 2K QHD

3 weeks ago - last edited 2 weeks ago

Tags: #Motion Detection #Recording #Tapo Care

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.8

Hi!

Have had my C520WS up and running for about 10 days.

It´s placed in my garden and is mainly for the purpose of recording different animals passing by.

When it detects a movement filming in 2k QHD I notice a glitch/freeze for 1-2 sec coming in every sequence at around 6-7 sec in.

Wifi signal is good and I´m using Tapo Care, no internal memory card.

Then I tried 1080p for fun and noticed that the glitch/freeze-problem is gone.

What could be wrong?

Best regards,

Björn

1 Accepted Solution

Solla-topee

2 weeks ago - last edited 2 weeks ago

Posts: 13716

Helpful: 2369

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Registered: 2020-05-19

Re:Tapo C520ws freezes for a second when shooting 2K QHD-Solution

2 weeks ago - last edited 2 weeks ago

@bjornedman

Hi,
We have new firmware that may help you. Please send me(@Solla-topee) "Forum ID 720176+Tapo C520WS's MAC address" via a private message if you want to try the firmware.

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

3 Reply

Solla-topee

3 weeks ago

Posts: 13716

Helpful: 2369

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:Tapo C520ws freezes for a second when shooting 2K QHD

3 weeks ago

@bjornedman

Hi,
The problem may be related to the network quality. Please move the camera close to the router to obtain a better signal strength, and then check if the problem will disappear.

If the problem remains, please check:
1) Go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value.
2) How about the download and upload speed on your phone/laptop when it is near the camera and connected to the router's Wi-Fi?
3) Do you have a problem when watching the camera's live feed?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

bjornedman

LV1

3 weeks ago

Posts: 2

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Registered: 2024-12-04

Re:Tapo C520ws freezes for a second when shooting 2K QHD

3 weeks ago

Hi! The network signal is good, in my opinion. Both on the phone and camera. It shows 3 green bars and has -62 (RSSI) at the moment. The problem is not when live-streaming but only when it auto-records on movement and only in 2K, not in 1080p. Best regards, Björn

Solla-topee

2 weeks ago - last edited 2 weeks ago

Posts: 13716

Helpful: 2369

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:Tapo C520ws freezes for a second when shooting 2K QHD-Solution

2 weeks ago - last edited 2 weeks ago

@bjornedman

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Tapo C520ws freezes for a second when shooting 2K QHD

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