Connect C425 Ver. 1.20 to H200 Hub
The C425 does not appear in the Camera oiptions for the Hub.
Looking on the web, I saw to change network priority, but also that option doesn't seem to be available on the camera settings.
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Hi,
The Tapo C425 V1.2 with firmware version 1.2.21 does not support the feature to connect the camera to the Tapo hub, it can only connect to the router's Wi-Fi directly.
The new firmware(v1.2.23) for the Tapo C425 V1.2 has been fully released and supports the requested feature. You can update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
The Tapo C425 V1.2 with firmware version 1.2.21 does not support the feature to connect the camera to the Tapo hub, it can only connect to the router's Wi-Fi directly.
The new firmware(v1.2.23) for the Tapo C425 V1.2 has been fully released and supports the requested feature. You can update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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@Solla-topee Thanks. That explains why my C425 and H200 have refused to see each other (the Tapo App doesn't even list the C425 as a compatible camera), even though messages on this board have stated that the "H200 now supports C425" with connection instructions. I don't know why the same camera model has different firmware versions though which has led to some frustration. I'm hoping the firmware update comes sooner than later. Keep us posted!
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Hi,
We do not have the information about when a camera's firmware will be fully released. It's recommended to wait patiently for the new firmware to be released to your camera.
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@Solla-topee We are already being very patient considering you market these devices as compatible with each other. I would have bought something else if it wasn't for that false marketing. Until you provide the firmware to support it, you are lying! I am using firmware v1.2.21 on my cameras and still no compatibility!
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Hi,
The new firmware(v1.2.23) has been fully released. Please ensure your router has an internet connection and your camera is online, then you can update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App
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