Error 1, Battery error
Error 1, battery error.
When I opened the product box, the power button was already turned ON on the cleaner. I am unable to turn it on if it is not connected to the dock. If I connect it to the dock, it boots up, then the middle play button flashes ones, then immediately the dock button flashes red, and the cleaner says Error 1, battery error.
I tried to leave it on the dock for 8 hours, nothing changed. I was able to connect it to the app while it was docked.
I tried to update the firmware, but the app says it is not connected to the dock.
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Troubleshooting suggestion: What to do if Tapo robot vacuum reports Battery Error or Error 1
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Did you buy a brand-new device or a refurbished version? When you received the robot vacuum, were there dust protection plastic stickers around the body of the product?
Please send the Mac address of your robot vacuum to me via private message. We'll let our support team check it.
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@Wayne-TP Hello!
I bought a brand new product, every sticker was on the product. Okay I am sending it to you. Thanks for your help!
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@Pulc I asked for a replacement product, it could not be solved unfortunately
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@Pulc Hi! I bought it at a local online store (I am from Hungary) and I wrote down the issue and they refunded the money, and I ordered the same product. Try to ask for a refund at least, they should do it under warranty.
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Troubleshooting suggestion: What to do if Tapo robot vacuum reports Battery Error or Error 1
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