TAPO C125 & C325 Brand new can only be controlled only locally

TAPO C125 & C325 Brand new can only be controlled only locally

TAPO C125 & C325 Brand new can only be controlled only locally
TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-17 08:47:38 - last edited 2024-11-20 10:34:21
Model: Tapo C125   Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.2.3

Brand new out of the box camera can only be controlled only localy.

I have another two of them that are not connected yet.

I have tried all the steps including changing the DNS and with other WiFi network. It is the same

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#1
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Re:TAPO C125 & C325 Brand new can only be controlled only locally-Solution
2024-11-20 10:15:14 - last edited 2024-11-20 10:34:21
Hi After I have logged out and logged in in the app all it is OK. We can close this thread.
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#11
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-17 10:14:41
Are you using VPN?
ast
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-17 13:34:21

  @astph No, I'm not using any VPN.

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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-18 09:16:41

  @GabiMS 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The model number of your wireless router.
2. The LED status on the camera when it can be controlled locally.
3. Send me(@Solla-topee) "Forum ID 716382+the MAC address of your camera" via a private message.
 

Best Regards

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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-18 10:33:58

  @Solla-topee I have sent you the MAC address. DO I need to do this for all of my cameras? I have 4 of them.

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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-18 20:27:05
Can you help me to add all other MAC addres?
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-19 06:05:03

  @GabiMS 

Hi,
Your four cameras are able to be controlled remotely according to the MAC address provided, and I didn't make any changes.

 

If you can't control your camera remotely, please check:
    1. Make sure your Tapo app is up to date.
    2. Try to use a different phone to control the camera.
    3. Try to connect your phone to a different Wi-Fi network or use another SIM card provider.
    4. Are the cameras displayed offline status on the Tapo app remotely?

 

Best Regards

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#7
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-19 06:53:51

  @Soll

I have attached 4 picture:

GMS_Cam1 - It is OK working locally and remotely,

GMS_Cam2 - It is NOT OK, can be controlled only locally.

Both cameras are side by side and are connected to the same Wifi network. Have almost the same settings and have identical HW version, and FIrmware.

I also attached a picture of the app when I'm connected localy to the Wifi and another one when I'm connected via 5G.

 

 

a-topee 

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#8
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-19 08:44:46
All the cameras are on the same Wifi and only one it is OK. Please let me know what are the next steps to investigate this?
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Re:TAPO C125 & C325 Brand new can only be controlled only locally
2024-11-20 10:03:04

  @GabiMS 

Hi,
I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards

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#10
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Re:TAPO C125 & C325 Brand new can only be controlled only locally-Solution
2024-11-20 10:15:14 - last edited 2024-11-20 10:34:21
Hi After I have logged out and logged in in the app all it is OK. We can close this thread.
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