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Brand New Tapo C200 can only be controlled locally

Brand New Tapo C200 can only be controlled locally

Brand New Tapo C200 can only be controlled locally
Brand New Tapo C200 can only be controlled locally
2 weeks ago - last edited 2 weeks ago
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.11

My tapo c200 displays this device can only be controlled locally 

 

1. I tried resetting the camera but the problem still exist. 

2. tried change the DNS to 8.8.8.8 as described in some troubleshoots

3. tried 3 differente wifi networks

 

I don't have connection problems as our internet is stable, I have another C200 camera working perfectly

 

I just bought the came it is brand new, just arrived.

 

Old C200 working Camera:

Hardware: 3.0

Firmware: 1.3.15 Build 240715 43073n(4555)

 

 

Brand new C200 NOT working Camera:

Hardware: 3.0

Firmware: 1.3.11 Build 39454n(4555)

 

 

and I cant update to 1.3.15, the app says it is up to date.

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#1
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5 Reply
Re:Brand New Tapo C200 can only be controlled locally
2 weeks ago - last edited 2 weeks ago

  @Fthomaz 

Hi,
1. It's not suggested to post the camera's MAC address on the thread directly, and you can send it to me via a private message.
2. The new Tapo C200's MAC address seems incorrect, would you please double-check it?
3. What's the model number of your router? Please try to disable the firewall rules, antivirus settings, MAC Filtering, etc., on your router if it has, and check if the camera will work fine.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Brand New Tapo C200 can only be controlled locally
2 weeks ago

  @Solla-topee 

 


1. It's not suggested to post the camera's MAC address on the thread directly, and you can send it to me via a private message.

FT: just removed it, I'll send a screenshot on your PV


2. The new Tapo C200's MAC address seems incorrect, would you please double-check it?

FT: Sent on you PV


3. What's the model number of your router? Please try to disable the firewall rules, antivirus settings, MAC Filtering, etc., on your router if it has, and check if the camera will work fine.
FT: Its a google Nest AC2200, there's nothing enable. I even tried to connect to other networks same problem. 

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#3
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Re:Brand New Tapo C200 can only be controlled locally
a week ago

  @Fthomaz 

Hi,
According to the information you provided, we have made some changes to solve your problem, and you can enjoy the device now. Please have a check.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:Brand New Tapo C200 can only be controlled locally
a week ago
Hello Solla-topee It is working perfectly now, thank you for the support.
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#5
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Re:Brand New Tapo C200 can only be controlled locally
a week ago

  @Fthomaz  laugh

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#6
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