Camera doesn’t follow anymore

Camera doesn’t follow anymore

Camera doesn’t follow anymore
Camera doesn’t follow anymore
Saturday
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

Hello

 

I've just purchased this outdoor camera. 
I have now an issue that the camera doesn't follow the moving objects anymore, like persons or dogs. 
I've already did a hard reset by pushing the button on the camera but this isn't helping. 

please can somebody help?

 

regards

 

peter

  0      
  0      
#1
Options
1 Reply
Re:Camera doesn’t follow anymore
Monday

  @Phoey 

Hi,
Do you mean the camera won't track the events after detecting them? If so, you can refer to the instructions below to check if they help.
How to improve the motion tracking effect of my camera
 

If the problem remains, please confirm:
1. Can you receive a notification when the camera detects an event?
2. Go to the Tapo app > Camera's Device Settings page, and then send me the pictures of the Detection page and the Auto Tracking page.

 

Best Regards

  0  
  0  
#2
Options