Doorbell not responding to reset

Doorbell not responding to reset

Doorbell not responding to reset
Doorbell not responding to reset
3 weeks ago - last edited a week ago
Model: Tapo D210  
Hardware Version:
Firmware Version:

Hi recently purchased a D210 doorbell cam and had connected it to my old WiFi network which was not working due to a WiFi issue ( no fault with the cam ) 

 

we had sent it up and it has since ran out of battery. I didn't plug it back in until we had our new WiFi set up. Now that I'm trying to charge it and reset it, the light on the front is only flashing red and will not respond to a hard reset. 
 

anyone else had this problem? 

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#1
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1 Accepted Solution
Re:Doorbell not responding to reset -Solution
2 weeks ago - last edited a week ago

  @Tapo26 

 

  • Check whether you use the correct button to reset the device. 
  • Remove SD card if there is one, then perform reset again.

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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3 Reply
Re:Doorbell not responding to reset -Solution
2 weeks ago - last edited a week ago

  @Tapo26 

 

  • Check whether you use the correct button to reset the device. 
  • Remove SD card if there is one, then perform reset again.

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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  0  
#2
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Re:Doorbell not responding to reset
Thursday

  @Wayne-TP 

did not work for me. Still flashing red. Please advise. 

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#3
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Re:Doorbell not responding to reset
Yesterday

  @Dunks001 

 

If there is an SD card, remove it and try to reset the doorbell again. You may try to press the reset button for a longer time. 

 

If there is still no change, please contact the retailer or local TP-Link support for exchange.

 

By the way, what's the model, hardware, and firmware version of your doorbell? Can you send me the Mac address of your device via private message? Just for the record. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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