C520WS Keeps Disconnecting
C520WS Keeps Disconnecting
For some time now I have noticed that my Tapo C520WS camera keeps disconnecting from my wifi network and doesn't reconnect back on its own while other tapo cameras are well connected on the same wifi network. I have to restart the camera evey time to reconnect it back to the wifi network. But found no solution so far.
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
Best Regards
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1. Red LED light blinking. ( camera is still Recording and tracking activity) only disconnected from wifi/ internet)
2. 2-3 times a day.
3. I did a camera reset, router reset but still disconnection is happening.
4. RSSI value -58
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Hi,
1. What's the model number of your Wi-Fi router?
2. If your router has a guest network, please try to reset the camera, reconfigure it, connect it to the guest Wi-Fi network, and check if it will work fine.
Or you can enable a hotspot Wi-Fi on your phone, then reset and reconfigure the camera to connect to the hotspot Wi-Fi and check if the camera will work fine.
3. If the problem remains, please refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
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My Router model is Archer AX73+ Archer AX10 in easy mesh
I guess the device C520WS it self is problematic I will go to service center next week to replace the device.
I have also emailed tplink about the matter and they don't seem to bother.
I Should have bought C200 model as I have 3 of them and they never have any problem.
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Hi,
You can check if the below tips are helpful.
1. Check the wireless security type on the router, and set it to WPA2-PSK if it's not.
2. Make sure you have powered on the Tapo C520WS with the original power adapter rather than other power adapters and cords.
Best Regards
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estou com o mesmo problema a minha câmara c520ws está sempre a ficar offline, não me parece que seja problemas de internet mas sim software da prorpria câmara.
firmware: 1.2.8 Build
240606 Rel.39146n
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Hi,
We need more detailed information to analyze the issue. Please refer to the post here to troubleshoot.
Best Regards
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1. Luz LED vermelha piscando. (a câmera ainda está gravando e rastreando atividades) somente desconectada do wifi/internet)
2. 3-5 vezes ao dia.
3. Reiniciei a câmera e o roteador, mas a desconexão ainda ocorre.
4. Valor RSSI -56
internet sem qualquer problema.
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Hi,
Please check if the following tips help, and confirm more information about the reported issue.
1. Check the wireless security type on the router, and set it to WPA2-PSK if it's not.
2. Make sure you have powered on the camera with the original power adapter and power cord rather than other power adapters and cords.
3. Enable a hotspot Wi-Fi on your phone, reset and reconfigure the camera, connect it to the hotspot Wi-Fi, and check if the camera will work fine.
4. If the problem remains, please follow the instructions below to collect the camera log.
How to get the log of Tapo Camera
5. Send me your router's model number.
I'll then escalate your case to the tech team for further analysis.
Best Regards
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A câmara sempre esteve a funcionar bem.
não terá sido alguma atualização de firmware da câmara.
Está ligada com o cabo original.
A rede wi-fi está ligada a outros equipamentos e não há problemas só mesmo com a c520ws.
não será uma avaria do equipamento? É muito chato esta situação.
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