Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > Live stream stuck on first frame in iPhone - C210

< All Threads

Live stream stuck on first frame in iPhone - C210

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Live stream stuck on first frame in iPhone - C210

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dragonyte

2024-01-05 08:28:26 - last edited 2024-01-10 08:26:00

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-01-05

Live stream stuck on first frame in iPhone - C210

2024-01-05 08:28:26 - last edited 2024-01-10 08:26:00

Tags: #Live View

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.11

My C210 was working fine and suddenly it stopped working on my iPhone app.

When I go into the camera live stream, I get the first frame and then it freeze with that time stamp. Bitrate continues updating, if I go in and out it updates the frame, but no continuous stream.

On my iPad I get the stream just fine, which is even weirder.

Tried removing the app and reinstall, didn't help.

What can I do now?

1 Accepted Solution

Dragonyte

LV1

2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-01-05

Re:Live stream stuck on first frame in iPhone - C210-Solution

2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

@Solla-topee I had the latest app version all along.

I actually updated iOS to the latest patch a couple of days ago and it solved the issue.

Recommended Solution

3 Reply

Solla-topee

2024-01-08 08:53:25

Posts: 13668

Helpful: 2363

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Live stream stuck on first frame in iPhone - C210

2024-01-08 08:53:25

@Dragonyte

Hi,
Please check if your iPhone has installed the latest Tapo app v3.1.602, if not, try to install the latest Tapo app from the App Store.

Can you share a video showing the problem on your iPhone with us?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Dragonyte

LV1

2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-01-05

Re:Live stream stuck on first frame in iPhone - C210-Solution

2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

@Solla-topee I had the latest app version all along.

I actually updated iOS to the latest patch a couple of days ago and it solved the issue.

Information

Helpful: 0

Replies: 3

Live stream stuck on first frame in iPhone - C210

Live stream stuck on first frame in iPhone - C210

Information

Voters 0

Tags