C720 - Auto On by Camera Detection is not working?

C720 - Auto On by Camera Detection is not working?

C720 - Auto On by Camera Detection is not working?
C720 - Auto On by Camera Detection is not working?
2024-09-09 09:27:38 - last edited 2024-09-09 09:37:56
Tags: #Floodlight
Model: Tapo C720  
Hardware Version: V1
Firmware Version: 1.2.2

For some reason, the camera based Floodlight Auto On feature on my C720 is not working.  For example when walking across the camera view, recording is triggered correctly but the floodlight does NOT turn on at the same time.

Here is my Floodlight Auto On settings:



To be more specific  Sensor based floodlight trigger is working, but if I only enabled Camera based trigger the light did not turn on even when person / vehicle came into view.

Here is me walking across the camera view, notice the camera is still in IR mode...



PS this is my third TAPO camera so I'd like to think I am not a complete newbie with the Tapo app :D

Thank you for any advise you can give

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#1
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9 Reply
Re:C720 - Auto On by Camera Detection is not working?
2024-09-10 10:33:54

  @HomeUser1999 

Hi,
In this case, please check the sensitivity value of the enabled detection types on the Tapo C720.
Best Regards

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#2
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Re:C720 - Auto On by Camera Detection is not working?
2024-09-14 10:35:55 - last edited 2024-09-14 10:41:41

Thanks for the reply.

However the problem is not with detection, just the flood light not switch on when using Camera Auto-On.

eg When person or car  goes near the camera: an event is detected, I got notification in the app and local recording also started. The only missing part is that the floodlight did NOT switch on.

Sensor Auto-On is working but it is not what I wanted to use.  I want to understand why Camera Auto-On is not working for me, is that a hardware or software issue that can be fixed?

Thank you.

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#3
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Re:C720 - Auto On by Camera Detection is not working?
2024-09-14 12:06:09

  @HomeUser1999 

Hi,
Thank you for your updates, I understand your detection feature is working. 
The reported issue may be related to the design of the Floodlight Auto On feature, and I need the sensitivity value of the enabled detection types to further clarify the issue.
Best Regards

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#4
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Re:C720 - Auto On by Camera Detection is not working?
2024-09-16 08:53:39 - last edited 2024-09-16 12:13:45

  @Solla-topee 

I see, here is my current setting:

Person Detection Sensitivity: 6

Vehicle Detection Sensitivity: 6

Thank you.

 

 

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#5
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Re:C720 - Auto On by Camera Detection is not working?
2024-09-19 12:15:28

  @HomeUser1999 

Hi,
Thank you for the information provided. I have escalated the case to the tech team, and they will contact you via email to continue the troubleshooting.
Best Regards

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#6
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Re:C720 - Auto On by Camera Detection is not working?
2024-10-23 08:24:07

  @Solla-topee 

 

I am also having the same issue as the user below.

 

Please advise how i can resolve this issue.

 

Thanks

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#7
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Re:C720 - Auto On by Camera Detection is not working?
2024-10-24 09:55:27

  @Longwhitecloud 

Hi,
Please provide the following information for further analysis.
1. A picture of your camera's Floodlight Auto On settings page.
2. A video showing the reported issue.
3. The sensitivity value of the enabled detection types.
4. Collect the camera log refer to the instructions below.
How to get the log of Tapo Camera
 

You can upload the above picture, video, and log file to your cloud server(such as Google Drive), then generate a link to download them and send me the link via a private message. If you do not subscribe to any cloud service, please feel free to let me know.

Best Regards

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#8
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Re:C720 - Auto On by Camera Detection is not working?
Yesterday

Same issue as the OP with Auto On Settings. 'Sensor' part works (Sensitivity 9) but 'Camera Detection' part not. I have 'Motion Detection' Sensitivity set to 9. I can see the notifications from Tapo app - 'Motion detected'. But floodlight not turned on. Motion detection has wider range than sensor - that's why I wish that would work. Yes, I tested it at night time - I know the floodlight won't turn on during daytime.

 

Instead of handling this on a per customer basis, is there a generic solution for this?

I am already on the latest firrmware for this C720 and the latest Tapo app from Google Play. I have 7 other TP-Link cameras connected to the Tapo app and only 1 C720 which is placed on my driveway.

 

Btw, I am currently using 'Smart Actions' to work around this. Event detected: C720 Motion, 'Turn on for a period of time': C720 lighting for duration of 1 min.
This shouldn't be required if the floodlight 'Auto On Settings' / 'Camera' trigger works.

 

For those managed to resolve this on this thread, can you please post what you did or what the customer support got you to do to get it to work? Thank you!

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#9
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Re:C720 - Auto On by Camera Detection is not working?
Yesterday

  @PerthCamW 

Hi, 
In this case, please refer to this thread to provide the relevant data for further analysis.
Best Regards

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#10
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