No system light and reset not working

No system light and reset not working

No system light and reset not working
No system light and reset not working
2024-09-04 00:37:40 - last edited 2 weeks ago
Model: Tapo C110  
Hardware Version: V1
Firmware Version: 1.2.2

Hello,
 

I was recently setting up 5 cameras: 3 C210, 1 C110, and 1 C510W. I had completed the setup for all the cameras and was making some final adjustments, such as configuring the alarm zone on the C510W and changing the camera name on the C110. While making these changes—one on my iPhone and the other on my iPad—both devices encountered an error, and the app froze.
 

After that, both the C110 and the C510W cameras stopped working completely. The system light on both cameras isn't showing anything. I’ve already tried unplugging and plugging them back in, but nothing happens. Even the reset button doesn't seem to work.
 

I don't know if it's worth noting that the other three cameras, the C210s, are still functioning perfectly.

I bougth all of them in amazon

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1 Accepted Solution
Re:No system light and reset not working-Solution
2024-09-04 09:04:10 - last edited 2 weeks ago

  @david_vizcaya 

Hi,
Do Tapo C110 and C510W both show online status on the Tapo app, but the system LED on the camera is not lit? If this is the case, you can go to the camera's Device Settings page to check if the Status LED option is enabled.

 

If the cameras show offline status on the Tapo app, please remove them from the Tapo app, then press the reset button for 10 seconds to try to factory reset the camera and check if the system light has changed.

 

Best Regards

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Re:No system light and reset not working-Solution
2024-09-04 09:04:10 - last edited 2 weeks ago

  @david_vizcaya 

Hi,
Do Tapo C110 and C510W both show online status on the Tapo app, but the system LED on the camera is not lit? If this is the case, you can go to the camera's Device Settings page to check if the Status LED option is enabled.

 

If the cameras show offline status on the Tapo app, please remove them from the Tapo app, then press the reset button for 10 seconds to try to factory reset the camera and check if the system light has changed.

 

Best Regards

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