Tapo C200 loses connection

Tapo C200 loses connection

Tapo C200 loses connection
Tapo C200 loses connection
2024-08-29 16:50:32 - last edited 2024-09-06 11:32:15
Model: Tapo C200  
Hardware Version: V1
Firmware Version:

Hello,


I have several C200 Tapo cameras, all very close to the router.

What I don't understand is the random disconnections of any of them, at any time, any day, and become "unavailable".

 

However the funny thing is:

1) that they KEEP detecting and recording to my Synology NAS.

2) I cannot see the realtime through the Tapo App.

3) I can see the realtime through the Synology Surveillance App.

 

That is unacceptable.

 

Thanks,

K.Marchuet

 

PS: I am not using the Tapo Cloud neither the SD recording.

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1 Accepted Solution
Re:Tapo C200 loses connection-Solution
2024-08-30 10:23:12 - last edited 2024-09-06 11:32:15

  @K_Marchuet 

Hi,
You can watch the camera's live feed or recordings through the Synology Surveillance App may because the camera is connected to the router's Wi-Fi but loses internet connection, so you can't watch the camera remotely via the Tapo app.


You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

And confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue happens?
2. How do you recover the connection after the issue occurs?
3. When the camera is working, please go to its Device Settings>Device Info page, and tap the Wi-Fi icon to find its RSSI value.
4. You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router.

 

Best Regards

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Re:Tapo C200 loses connection
2024-08-29 20:24:53
Hello again, more info on this: Hardware version: 1.0 Firmware version: 1.3.9 Build 232019 Rel.37378n(4555) I am away band so not able to action physically on the cameras. Not visible from the app and watching the live view from the Synology web page Is somebody else suffering this annoying situation? Can anybody provide some help about which the reason can be? Thanks in advance, K.Marchuet
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Re:Tapo C200 loses connection-Solution
2024-08-30 10:23:12 - last edited 2024-09-06 11:32:15

  @K_Marchuet 

Hi,
You can watch the camera's live feed or recordings through the Synology Surveillance App may because the camera is connected to the router's Wi-Fi but loses internet connection, so you can't watch the camera remotely via the Tapo app.


You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

And confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue happens?
2. How do you recover the connection after the issue occurs?
3. When the camera is working, please go to its Device Settings>Device Info page, and tap the Wi-Fi icon to find its RSSI value.
4. You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router.

 

Best Regards

Recommended Solution
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