C200 playback no thumbnail preview

C200 playback no thumbnail preview

C200 playback no thumbnail preview
C200 playback no thumbnail preview
2024-08-13 19:24:05 - last edited 2024-08-22 09:52:51
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.3.9

C200 playback no thumbnail preview

 

hardware: V1.0

fw : 1.3.9

 

 

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#1
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1 Accepted Solution
Re:C200 playback no thumbnail preview-Solution
2024-08-14 09:17:48 - last edited 2024-08-22 09:52:51

  @akosi_LH 

Hi,
The Tapo C200 V1 & V2 do not support the feature to display the detection video thumbnails under the timeline on the Playback page.
Best Regards

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#2
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Re:C200 playback no thumbnail preview-Solution
2024-08-14 09:17:48 - last edited 2024-08-22 09:52:51

  @akosi_LH 

Hi,
The Tapo C200 V1 & V2 do not support the feature to display the detection video thumbnails under the timeline on the Playback page.
Best Regards

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#2
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Re:C200 playback no thumbnail preview
2024-08-14 15:51:54

  @Solla-topee 

 

last week i was able to view those thumbnails, not sure if its because of a recent update? since mine is set to automatic update.

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#3
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Re:C200 playback no thumbnail preview
2024-08-15 08:39:34

  @akosi_LH 

Hi,
It may be you have other Tapo camera models support the thumbnail preview and you see the thumbnail on that model's Playback page.
There is no new firmware released for the Tapo C200 V1 recently, and it never support this feature. 
Best Regards

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Re:C200 playback no thumbnail preview
2024-08-16 00:17:30

  @Solla-topee 

 

 

i only have 1 c200 and the rest are outdoor cameras,

 

c200 was my very first camera a year before i had the outdoor cameras purchased, so it is really impossible for me to miss the thumbnail preview for the c200 v1.

 

if i do a factory reset on the c200 v1 will the device return to its original setup when i first purchased it?

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#5
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Re:C200 playback no thumbnail preview
2024-08-16 10:26:14

  @akosi_LH 

Hi,
A factory reset will remove the configurations on the camera but won't change the firmware. If you have not upgraded the firmware on the camera, a factory reset on the camera will return it to its original setup when you first purchase it.
Best Regards

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