TAPO C510w viewing not working outside of home

TAPO C510w viewing not working outside of home

TAPO C510w viewing not working outside of home
TAPO C510w viewing not working outside of home
2024-07-31 02:55:26
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.12 build 240517 Rel.42283n

Hi,  i have two of the tapo c510w cams. they were working really great. i was getting 250kb/s with being in the home and on the same connection / network. i was also geting about 150kb/s while i was away from home using the app via cell phone ( apple iphone 15 ) now we are getting 0-40kbs when we are out and 50-150kbs while we are at home on the same network. nothing changed with my provider and we have unlimited bandwidth our plan is 1000mbs uploads and downloads. no other device in the house using the same network is having issues. just these cams. 

 

what we have tried.

ensured 2.4ghz connection. with dedicated channel 11 and 20mhz. 

reset the devices numerous times

reconnected devices numerous times

updated the app. the cam and firmware

reset the router

factory restored the router 

contacted our ISP to ensure we are getting the bandwith and MBS

connected the cams to a hotspot ( on one of our phones ) then accessed remotley ( still very slow and poor connection ) 

our cameras are also not out of range. they are within 5ft of the router

we also just bought another cam to test this out ( c210 ) and its having all these issues right out of the box

 

from what i can gather is that there was a firmware update at some point and this is having a conflict with our internet and remote access. 

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Re:TAPO C510w viewing not working outside of home
2024-08-01 07:20:44

  @SIX6 

Hi, 
You can refer to the following instructions to troubleshoot the reported case.
What should I do if I can't view the Tapo camera?
 

Please confirm the following information if the problem remains.
1. Is the camera online on the Tapo app when you are outside of your home but hard to load the live view page?
2. What steps have you tried according to the above instructions?
3. On the camera's Device Settings>Device Info page, please tap the Wi-Fi icon and send me the RSSI value.

 

Best Regards

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