Camera doesn't upload to cloud
Greetings,
I had tapo care subscription for one camera. I bought my second cam and upgraded the tapo care, added it to subscription plan, detections and notifications are on. However my previously bought first camera uploads the detections to cloud, while my new camera only sends notifications but doesn't upload the videos to cloud. Firmware and everything is up to date. What can be the problem? I lowered the video quality too, but still the same.
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Hi,
You can refer to the instructions to troubleshoot the reported case.
Troubleshooting for cloud video recordings of Tapo Camera
Please confirm the following information if you need further assistance.
1. The MAC address of the problematic camera. You can send me(@Solla-topee) the MAC address via a private message.
2. Send me the TP-Link account used to log in to the Tapo app via a private message.
Best Regards
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Hi,
You can refer to the instructions to troubleshoot the reported case.
Troubleshooting for cloud video recordings of Tapo Camera
Please confirm the following information if you need further assistance.
1. The MAC address of the problematic camera. You can send me(@Solla-topee) the MAC address via a private message.
2. Send me the TP-Link account used to log in to the Tapo app via a private message.
Best Regards
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Hi, thanks a lot for your help and reply. However the problem seems to be solved without doing anything at all, right now it started to upload somehow.
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Hi,
Glad to hear the case is solved. You can keep monitoring for some time, and feel free to update if you need further assistance.
Best Regards
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