This Article Applies To

All Tapo RV20 Series

Description

The RV20 robot vacuum exhibits unusually frequent spinning behavior while executing the cleaning operation, resulting in a longer cleaning time. The cleaning report shows various circle cleaning paths.

Troubleshooting Suggestions

1.  Clean the LiDAR sensor. If there are stains on the sensor surface that cannot be wiped off with a dry cloth, wipe it with a wet cloth first and then wipe it dry.

2. Check whether the issue only occurs in certain areas, such as the place with thick carpet.

3. Restart the robot vacuum by switching its side ON/OFF button. 

What if the above suggestion doesn't help?

We have placed the highest priority on this matter and our team is actively investigating this matter to identify and resolve the underlying cause as quickly as possible.

If your device experiences the same issue, we recommend submitting a support ticket via email for efficient assistance.

1. Model, hardware, and firmware version of your robot vacuum.

2. Device's Mac address or SN number.

3. A screenshot of the cleaning report.

4. A picture of the LiDAR sensor of your robot vacuum.

5. Pictures of the area where the problem happens frequently. Or a video if you happened to record it.