C325WB lost 2k resolution

C325WB lost 2k resolution

C325WB lost 2k resolution
C325WB lost 2k resolution
2024-07-11 10:08:05 - last edited 2024-07-11 16:49:50
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.1.17 240529

Hi,

My TAPO camera unable to show 2K QHD resolution. When I changing the resolutiion in the TAPO app (3.4.81) it doesn't change the resolution but the text in the bottom of the live view. When I making a picture with the little camera icon the resolution of the picture 1280*720 all of the resolution mode. I tried the RTSP stream with same result. The HDR enable/disable and the mirroring working fine. I saw this thread but it wasn't solution for me: Tapo C325wb won't allow me to stream in 2k - Smart Home Community (tp-link.com)

Is there any solution?

 

I tried the proposed solution and made camera reset. I reset the camera and it worked perfectly with QHD live view (eg. save picture function made 2688*1520 size) until I enabled RTSP access on it. From that point on, the problem reoccurred. Moreover, the image quality became HD, but the overall quality of the image is much worse than before enabling RTSP.

 

THX

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#1
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5 Reply
Re:C325WB lost 2k resolution
2024-07-12 07:01:55

  @Warkas 

Hi, 
Each camera supports up to 4 simultaneous video streams (2 mainstreams+2 substreams). From your description, it seems that the RTSP stream occupies all the mainstream (2K) so that the Tapo app can only watch the camera through the substream (720P).

You can check how many devices watch the camera simultaneously via RTSP and Tapo app. 

Best Regards

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#2
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Re:C325WB lost 2k resolution
2024-07-12 09:24:14 - last edited 2024-07-12 09:36:35

  @Warkas  Hi,

Only two device: TAPO APP and RSTP app (BTW running on one iphone). From the moment I enable RTSP access on the camera, no QHD resolution video is available on any channel, only HD. This "HD only" resolution applies to both RTSP and the tapo app.

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#3
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Re:C325WB lost 2k resolution
2024-07-15 05:59:41

  @Warkas 

Hi,
What RTSP app are you using, and what URL have you used to establish the RTSP connection?
If the RTSP app and Tapo app are running on the same iPhone, please run them on different phones and check if the same phenomenon occurs.
Best Regards

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#4
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Re:C325WB lost 2k resolution
2024-07-30 12:41:50

  @Solla-topee 

I am using VLC to display the stream. I have tried it on a Windows computer, an Android phone, and an iPhone. The address what I'm using for watching is rtsp://IP address:554/stream1

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#5
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Re:C325WB lost 2k resolution
2024-08-01 09:00:26

  @Warkas 

Hi, 
Can you share a link to a video showing the reported issue?
Once you establish the RTSP stream, will the video quality settings on the Tapo app change from 2K to 720P?
Best Regards

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