My C425 won't let me scroll through the timeline

My C425 won't let me scroll through the timeline

My C425 won't let me scroll through the timeline
My C425 won't let me scroll through the timeline
2024-05-22 23:19:13 - last edited 2024-06-07 09:11:29
Model: Tapo C425  
Hardware Version:
Firmware Version: 1.3.7

My camera will not let me scroll through the timeline. It just goes back to the last detected event. My other Tapo camera of a different model isn't doing this. Just my C425.

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1 Accepted Solution
Re:My C425 won't let me scroll through the timeline -Solution
2024-05-27 03:42:52 - last edited 2024-06-07 09:11:29

  @Ceeds 

 

Make sure the Tapo App is updated. You may try to delete and re-install the App. 

 

Check if the problem occurs when using another phone.

 

Do you have Tapo Care subscription? Or is it the SD card recording? Can you play the detection video by clicking the event directly instead of scrolling the timeline?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:My C425 won't let me scroll through the timeline -Solution
2024-05-27 03:42:52 - last edited 2024-06-07 09:11:29

  @Ceeds 

 

Make sure the Tapo App is updated. You may try to delete and re-install the App. 

 

Check if the problem occurs when using another phone.

 

Do you have Tapo Care subscription? Or is it the SD card recording? Can you play the detection video by clicking the event directly instead of scrolling the timeline?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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