Camara de seguridad

Camara de seguridad

Camara de seguridad
Camara de seguridad
2024-05-15 21:37:08 - last edited 2024-06-07 08:40:30
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.13

Mi camara se desconecta a cada rato de mi celular 

Porque enciende una luz Ambar?

 

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Re:Camara de seguridad-Solution
2024-05-16 09:00:51 - last edited 2024-06-07 08:40:30

  @Luis4517 

Hi,
According to the UG of the Tapo C200 V3, the solid amber light means the camera is connected to the Wi-Fi but not connected to the cloud server.
You can check if your router has a stable internet connection and if there are specific settings, such as MAC Filtering, Firewall, and ACL, configured on the router. If so, turn them off for a try.

 

If the problem remains, please help confirm the following information.
1. The Wi-Fi signal strength of the camera. You can go to the camera's Device Settings>Device Info page>tap the Wi-Fi icon to see the RSSI value.
2. What's the model number of the router? 
3. Is the camera connected to the router directly, or is there an AP/RE between them?

 

Best Regards

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Re:Camara de seguridad-Solution
2024-05-16 09:00:51 - last edited 2024-06-07 08:40:30

  @Luis4517 

Hi,
According to the UG of the Tapo C200 V3, the solid amber light means the camera is connected to the Wi-Fi but not connected to the cloud server.
You can check if your router has a stable internet connection and if there are specific settings, such as MAC Filtering, Firewall, and ACL, configured on the router. If so, turn them off for a try.

 

If the problem remains, please help confirm the following information.
1. The Wi-Fi signal strength of the camera. You can go to the camera's Device Settings>Device Info page>tap the Wi-Fi icon to see the RSSI value.
2. What's the model number of the router? 
3. Is the camera connected to the router directly, or is there an AP/RE between them?

 

Best Regards

Recommended Solution
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