Tapo L 900 red light when turned off
Why the light off my Tapo L900 brights red. When i turn it off. This problem started 1 month ago. I've tried all thing to correct this problem, but still can't
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
For this issue, try to the following suggestions:
1. Test turning off the strip using the control button to see if the same problem exists
2. Make sure device's firmware and Tapo app are updated. How to update the firmware of the Tapo devices on the Tapo App
3. Check if there is a color deviation when the light strip is set to color mode (e.g. blue, red, yellow, green.).
4. Factory reset the light strip with the control button, then test it again by turning off the light strip with the control button. <No need to configure the light strip.> How to Reset Tapo Light Strip
5. Change a different controller if you have one, for example, the controller from a working light strip.
If the problem exists, contact local TP-Link support for further assistance with the following information.
1. Detailed information about the case, the troubleshooting done (including the suggestions given above) and the corresponding results.
2. Model, hardware & firmware version, and SN number of the Tapo light strip.
3. A picture of the light strip when it is turned off. Preferably a video demonstrating the product problem.
4. What material is the light strip attached to the object? For example, wood cabinets, iron shelves, tile walls, etc.
- Copy Link
- Report Inappropriate Content
Is there any abnormality in the color of the light strip when it is set to a solid color, such as red, blue, or green? (Can be switched through my presets) Does this issue occur when using the app or when using the controller button to turn off?
Do you have any extra controllers, or another working L900? You can try switching controllers to see if there is any change.
Can you also share some pictures about this issue here? And also some picture when it's set to a solid color, just for comparison.
- Copy Link
- Report Inappropriate Content
@vanex I have exactly the same problem, have tried reset and software update - still does the same. Started recently for no reason whatsoever!
I use Alexa to control the strip and even deleted and reinstalled the App.
Poor show from a big company....
- Copy Link
- Report Inappropriate Content
For this issue, try to the following suggestions:
1. Test turning off the strip using the control button to see if the same problem exists
2. Make sure device's firmware and Tapo app are updated. How to update the firmware of the Tapo devices on the Tapo App
3. Check if there is a color deviation when the light strip is set to color mode (e.g. blue, red, yellow, green.).
4. Factory reset the light strip with the control button, then test it again by turning off the light strip with the control button. <No need to configure the light strip.> How to Reset Tapo Light Strip
5. Change a different controller if you have one, for example, the controller from a working light strip.
If the problem exists, contact local TP-Link support for further assistance with the following information.
1. Detailed information about the case, the troubleshooting done (including the suggestions given above) and the corresponding results.
2. Model, hardware & firmware version, and SN number of the Tapo light strip.
3. A picture of the light strip when it is turned off. Preferably a video demonstrating the product problem.
4. What material is the light strip attached to the object? For example, wood cabinets, iron shelves, tile walls, etc.
- Copy Link
- Report Inappropriate Content
Hi, I have followed the trouble shooting guide you forwarded and have found the source of the problem.
The controller has been temporarily swapped with another I had in another room and this has cured the problem, but is only a temporary fix as it is used elsewhere.
how do I go about getting a replacement please.
The controller I need is for a single light strip.
I will send pictures of the controller and model details.
Hoping you can help
Thanks
Chris
- Copy Link
- Report Inappropriate Content
Contact local TP-Link support for further assistance. You may refer to the information on the Recommanded Solution marked above.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 633
Replies: 5
Voters 1