False detection
False detection
I have recently purchased and installed a TC40 outdoor camera. I like the functionality but for one major problem.
At night with the infra red it detects rain as either motion detection, person detection or camera tampering. Regardless of what level the sensitivity is set at.
Consequently on wet nights I have to switch it off which defeats the object.
Any solution to this annoying issue?
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Hi,
You can check if the following instructions will help or not.
How to reduce motion detections from rain, snow or insects, etc.?
Please help confirm the following information if the problem remains for further analysis.
1. On the camera's Device Settings>Detection page, please send me a picture of it.
2. Can you share a video showing the false detection issue, and let me know what types of notification(motion-detected, person-detected, etc.) you have received?
Best Regards
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Thank you for responding. When I have an example of the problem I will post it. Currently it has stopped raining!
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@Waird52 No problem~
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As requested. Please find attached a video of what is triggering the detection and a picture of the settings.
It is a person detection I received.
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Hi,
Please go to the Person Detection page and let me know the sensitivity you have configured.
I did not see the attached video, can you share it with us again? Or you can upload the video to your cloud server(such as Google Drive), generate a link, and then send me the link to download the video.
Best Regards
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@Solla-topee The sensitivity is set to 6.
i am struggling posting a video and I don't have a cloud account?
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Hi,
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. You can send the videos showing the problem to the email for further analysis.
Best Regards
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@Solla-topee many thanks with your perseverance with this. I have submitted the video for analysis.
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Hi,
I checked the email sent to you(ticket ID TKID240311183) and did not see a reply from you. Please check if you have received that email, if yes, reply to the email with the video.
Best Regards
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