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Pan-tilt correction is not setting the camera in correct position.

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Pan-tilt correction is not setting the camera in correct position.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Pan-tilt correction is not setting the camera in correct position.
Pan-tilt correction is not setting the camera in correct position.
2024-01-09 10:36:30 - last edited 2024-01-09 10:39:08
Tags: #Tapo Care #Motion Detection #tilt
Model: Tapo C500  
Hardware Version: V20
Firmware Version: 1.1.2

Pan-tilt correction puts the camera facing towards the mount side (wall side) and not the front side where we intended to view.

The below picture shows that even after pressing UP to max, it is only pointed untill downside.

It was working for sometime before and now the pan-tilt correction is not putting it in right direction. Please help.

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#1
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3 Reply
Re:Pan-tilt correction is not setting the camera in correct position.
2024-01-10 09:56:05

  @xmac 

Hi,
On the camera's Live View page, please tap the Record button to start recording video, then tap Pan & Tilt> tap the icon at the top right corner of the Pan & Tilt page>tap Pan & Tilt Correction button to let the camera pan and tilt and back to the default position, and then tap the Record button to stop record video.
Go to the Playback & Download >Download page to download the video recordings to your phone's album, then send us the video recordings for further analysis.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Pan-tilt correction is not setting the camera in correct position.
2024-01-10 10:39:28 - last edited 2024-01-10 10:47:41

  @Solla-topee 

Attached the video you have asked for.

 

Please click the link to download video from box account. as attaching is not working

 

app(dot)box(dot)com  change (dot) to "."and attach the below string to url  . Also use HTTPS in front.

 

/s/bgj55simklyvuxt51zyn7x8rbi27eaga

 

 

Able to zip the video recording  and attached it here. please download and unzip

 

 

Thankyou

 

Srijith

 

 

File:
tapo_cam_recording_pan_tilt_correction.mp4.zipDownload
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#3
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Re:Pan-tilt correction is not setting the camera in correct position.
2024-01-11 06:31:51

  @xmac 

Hi,
Thank you for the video recordings, I have reported the case to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Information

Helpful: 0

Views: 451

Replies: 3

Tags

Tapo Care Motion Detection
tilt
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