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Lagging on playback after firmware update

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Lagging on playback after firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Lagging on playback after firmware update
Lagging on playback after firmware update
2023-12-17 15:13:08 - last edited 2023-12-17 16:44:29
Tags: #Firmware #Tapo Care #Motion Detection #LAG
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.1.1

Hi,

 

I have a problem with my camera after last firmware update. When I look at live view everything is fine. but when I watch the playback it's laggy. 
 

Can you help me please? 

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#1
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3 Reply
Re:Lagging on playback after firmware update
2023-12-17 16:21:56

Like this.

File:
2023-12-17.15-52-28.2b6810cf-fa7f-4c1a-ad1a-83d108b4ac06.mp4Download
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#2
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Re:Lagging on playback after firmware update
2023-12-19 12:17:37

  @DKasper 

Hi,
Thank you for the case report, and please help confirm the following information about this case.
1. Do you have a problem only when watching the cloud video recordings? If you have an SD card inserted into the camera, please check if the video recordings stored on the SD card are working fine.
2. Please ensure your Tapo app is up-to-date, uninstall and reinstall the latest Tapo app from Google Play or App Store.
3. Please let me know the date and time when the problem starts to happen if you still remember.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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Re:Lagging on playback after firmware update
2023-12-20 07:04:39

  @DKasper 

Hi,
Our tech team was made aware of your case and has sent new firmware to your Tapo C510W, please try to update the firmware via the Tapo app and check if it will work fine.
How to update the firmware of the Tapo&Kasa devices on the Tapo App?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Information

Helpful: 0

Views: 428

Replies: 3

Tags

Firmware Tapo Care Motion Detection
LAG
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