Update on Jan 23, 2024.

This phenomenon is solved on the Tapo app version v3.1.514 and the newer one, and it's recommended to solve the issue by updating the Tapo app from Google Play if your Tapo app is not the latest one.

Best Regards

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This Article Applies to: 

All Tapo Cameras

Phenomenon description:

When watching the camera's Live View page remotely after updating the latest firmware, the camera's Live View page displays a message "Tap to Refresh". After tapping the refresh icon several times, the Live View page may display properly.

Workaround:

1. Connect the phone to the same Wi-Fi as the camera, and try to watch the camera locally via the Tapo app.
If you can view the camera successfully, try to watch the camera remotely and check if the problem is solved.

2. If the above suggestions do not work, send a private message to @Solla-topee with the format "Forum ID 645440+ camera's model number + 'Tap to Refresh' appears on the camera's Live View page after firmware updates" for further assistance.

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What to do if my Tapo Camera gets bricked after a firmware update?
What to do if I can't control my Tapo cameras on the Tapo app?